Thank you for visiting and shopping at Live in Ambience. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
We offer FREE UK delivery on orders over £200.
All orders are processed within 1-3 business days and we will email you to confirm an estimated delivery time-frame. Once your order has been dispatched you will be notified and the couriers should contact you on the phone number provided. Please note orders are not shipped or delivered on weekends or bank holidays.
Delivery time varies, please can you kindly refer to the guideline below for details:
*For Ecosmart Fire bioethanol fireplaces & fire pits- please allow 5-10 working days for delivery. (For PRE-ORDERED products, please allow additional time, this will be confirmed upon ordering.)
*For Heatscope radiant heaters - please allow 5-10 working days for delivery. (For PRE-ORDERED products, please allow additional time, this will be confirmed upon ordering.)
*For Flamerite electric fireplaces - please allow 5 weeks for delivery as these are MADE TO ORDER.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Deliveries are currently kerbside only for larger items, if this is not ideal please can you kindly contact us before placing your order.
Shipping rates & delivery estimates
Live in Ambience currently offers fast and free delivery! Free shipping currently applies to addresses within the UK mainland and an additional delivery fee of £25 for non-mainland UK.
Customs, Duties and Taxes
Live in Ambience is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Live in Ambience is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within 48 hours of your order being delivered with clear pictures showing the damage.
International shipping policy
We currently do not ship outside the UK
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.