As soon as we receive your order, we'll send out a confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
Is it safe to buy online through your website?
Absolutely! Live in Ambience strives to provide our customers with safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
What happens after I receive my order confirmation?
Once your item has been dispatched we will send an email with your tracking number. If we have any delays or need some further information from you, we will always email or call you.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternative email to firstname.lastname@example.org
Why do you need my phone number?
Some of our deliveries our couriers require a contact number to ensure smooth delivery of your order. We won't give this to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Do you deliver outside of United Kingdom?
No sorry, currently we only operate within the United Kingdom.
How Long does it typically take for your products to be dispatched?
If the product is in stock, we will usually aim to dispatch this within 3 working days of processing your order. Please note; this may take longer in busy periods or for any back orders placed. We would advise to kindly allow 5-10 working days for your products to arrive or 2-3 weeks in busier periods.
How long does it typically take for my purchase to arrive once it's dispatched?
Again, if the product is in stock please allow 2-5 business days, however we will provide you with a tracking number for your order once this has been dispatched. If the item is not in stock, we will aim to advise you of the delivery time within 1-2 working days from placing your order.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.